Membership Coordinator

Location: Remote USA; Washington D.C. Region Preferred

Job Type: Full-Time

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About NGO-ISAC

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NGO-ISAC is the leading cybersecurity community for non-governmental organizations, serving 400+ members including think tanks, human rights organizations, foundations, environmental groups, and healthcare nonprofits. It partners with private sector organizations both large and small. We're the cybersecurity backbone keeping civil society functioning in an increasingly digital world.

Our mission: Boost cybersecurity maturity in NGOs through strategic intelligence, best practices, and immersive education, fostering a resilient and collaborative security culture.

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The Role

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We are looking for a proactive and detail-oriented Membership Coordinator to join our team. This pivotal role involves managing our member relations, coordinating membership activities, and supporting the Sr. Director of Membership, Partnership & Community Operations and team with special projects and administrative tasks. The ideal candidate will be a self-starter with excellent organizational and communication skills, capable of working independently and as part of a team to drive NGO-ISAC's mission forward.
 

What You'll Do
 

Membership Management

• Respond to member inquiries, ensuring high satisfaction and engagement

• Process new member applications, including vetting, welcome communications, and access provisioning

• Lead monthly group onboarding calls for new members

• Manage invoicing for new members and coordinate renewal campaigns

• Support membership recruitment and retention efforts, including database maintenance and outreach campaigns

• Maintain accurate member records and prepare reports on membership trends and activities
   

Community Engagement​

• Schedule and manage weekly briefings hosted by NGO-ISAC

• Facilitate collaboration between member organizations to foster a vibrant cybersecurity-focused community

• Coordinate development and dissemination of member communications, including monthly newsletters, bulletins, and updates via email and our online community

• Support community knowledge management activities, including documentation for the Knowledge Base

• Organize and support virtual and in-person events, including webinars, workshops, and our annual conference

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Database & Operations Management

• Work closely with the Membership team on transitioning to a new Association Management System (AMS), including database migration, quality assurance, and SOP development

• Ensure accuracy and integrity of member records across all platforms

• Support special projects including website redesign, research, and administrative tasks for senior leadership

• Prepare reports and presentations to inform strategic decision-making

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Qualifications

• Bachelor's degree in business administration, communications, or related field (or 4 years of relevant professional experience)

• Minimum 2 years of experience in membership management, community management, or similar role, preferably within a nonprofit or association setting (graduate degree can substitute for experience)

• Strong organizational and project management skills with ability to manage multiple priorities and deadlines

• Excellent written and verbal communication skills with ability to engage diverse audiences

• Proficiency with association/membership management tools (CRM software, AMS platforms)

• Proficiency with standard office productivity tools

• Self-motivated team player with a proactive, positive attitude

• Strongly preferred knowledge of cybersecurity landscape, including challenges facing NGOs

• Experience supporting senior executives and managing confidential information is a plus

What We Offer
 

Compensation & Benefits

• Competitive salary: $60,000-$70,000 

• Comprehensive benefits including health

• Unlimited PTO 4+ weeks strongly encouraged

• Professional development budget and advancement opportunities

• Flexible remote work environment

• Access to cutting-edge cybersecurity intelligence and industry networks

• Remote work flexibility

• Professional development and advancement opportunities
   

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Ready to Apply?

We're looking for someone who can grow with us - from startup energy to an established organization. If you're excited about protecting civil society and building something meaningful, we want to hear from you.

NGO-ISAC is an equal opportunity employer who values diversity and hires for talent, passion, and compassion. In compliance with federal law, all people hired will be required to submit satisfactory proof of identity and legal authorization.